Complaints Procedure

Trade Price Cars Complaints Procedure

At all times we strive to provide the very best service to our customers.

We always encourage people to pick the phone up and call us with any concerns that you may have. We are here to help where we can, and are always happy to receive feedback to help us improve our service to you.

If you think there’s something more that we can do as a business, please do let us know. This gives us the opportunity to work with you to make things right. We can only assist in a complaint if we know there is a problem in the first place. We Trade Price Car’s as your supplying dealer have a duty to our customer’s and we strive to adhere to Treating Customers Fairly at all times. Please contact us before seeking any additional advice. It often isn’t needed.

How do I register my concern?

At our Office – In Person or on the phone 01268 766722
By emailing us – info@tradepricecars.com
By Writing to us – Daniel Kirby, Trade Price Cars, Woodham Road, Battlesbridge, Essex, SS11 7QY

What information should I include to ensure my complaint is dealt with quickly?

  • Your Full Name
  • Your Vehicle Registration Number
  • Vehicle Make, Model & Purchase Date
  • An outline of your concerns
  • What we can do to put things right
  • The best contact details to use

We will always investigate and complaints raised in a timely and efficient manner. Any complaint processed through the outlined procedures will be dealt with in accordance with the requirements of the Data Protection Act 1998.

We will aim to resolve any concern’s as quickly as possible, if you are dissatisfied with our final response or the update we provide within 8 weeks we have provided contact details for the Financial Ombudsman Service and Citizens Advice Bureau.

The Financial Ombudsman Service Consumer Helpline is available on 0800 023 4567 or 0300 1239 123 or you can visit their website www.financial-ombudsman.org.uk email them on complaint.info@financial-ombudsman.org.uk or write to them at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Citizen Advice Bureau Helpline is available on 01245 205656 you can visit their website www.citizensadvice.org.uk or write to them at Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD